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Popups That Respect Your Users

Instant Popup Builder (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data.

1. Information We Collect

a) Information You Provide Directly

  • Name, email address, and contact details when you sign up, subscribe, or contact us.
  • Account login details if you create a customer or agent account.
  • Support ticket details, including messages, attachments, and related metadata.
  • Billing information (if you purchase a license or service).

b) Information Collected Automatically

  • IP address, browser type, device information, and operating system.
  • Usage logs (pages visited, actions performed).
  • Cookies and tracking technologies (see Section 7).

c) Information via Plugin Usage

  • License key and activation details.
  • Plugin usage statistics (optional, anonymized).
  • Error logs (for debugging and improving the service).

2. How We Use Your Information

  • Provide and operate the Popup Builder services.
  • Respond to support tickets and inquiries.
  • Process payments and license activations.
  • Improve user experience and product performance.
  • Send updates, security alerts, and product-related communications.
  • Comply with legal and regulatory obligations.

3. Sharing of Information

We do not sell, trade, or rent your personal information. We may share data only in the following cases:
  • Service Providers: With trusted third-party vendors (e.g., payment processors, hosting providers).
  • Legal Compliance: If required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Retention

  • Support tickets and account data are retained as long as your account is active.
  • License and billing records are stored for accounting/legal purposes.
  • You may request deletion of your data at any time (see Section 8).

5. Personal Data Retention

In compliance with data protection regulations, we retain personal data only for as long as necessary:

Data Type