Frequently Asked Questions

How do I get started with your service?

+

Getting started is easy! Simply sign up for an account, verify your email, and follow our step-by-step onboarding guide. You'll be up and running in just a few minutes. We also provide video tutorials and documentation to help you get the most out of our platform.

What are the system requirements?

+

Our service works on all modern web browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience. For mobile users, our responsive design works great on all devices.

Do you offer a free trial?

+

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start your trial. You can upgrade to a paid plan at any time during or after your trial period.

What payment methods do you accept?

+

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and bank transfers for annual plans. All payments are processed securely through our encrypted payment gateway. We also support Apple Pay and Google Pay for mobile users.

Can I cancel my subscription at any time?

+

Yes, you can cancel your subscription at any time from your account settings. There are no cancellation fees, and you'll continue to have access until the end of your current billing period. You can also pause your subscription if you need a temporary break.

Can I upgrade or downgrade my plan?

+

Yes, you can change your plan at any time from your account dashboard. Upgrades take effect immediately, while downgrades will take effect at the start of your next billing cycle. We'll prorate any charges to ensure you only pay for what you use.

Do you offer refunds?

+

We offer a 30-day money-back guarantee for all new subscriptions. If you're not satisfied with our service, contact our support team within 30 days of your first payment for a full refund. After 30 days, refunds are handled on a case-by-case basis.

How do I change my password?

+

You can change your password at any time from your account settings. Go to Account > Security > Change Password. We recommend using a strong password with a mix of letters, numbers, and special characters. You can also enable two-factor authentication for added security.

Can I transfer my account to someone else?

+

Yes, you can transfer your account to another person. Contact our support team with the new user's email address and we'll help you complete the transfer. The new user will need to verify their email address and set up their own password.

How do I update my billing information?

+

You can update your billing information from your account dashboard. Go to Account > Billing > Payment Methods. You can add new payment methods, update existing ones, or change your default payment method at any time.

Is my data secure and private?

+

Yes, we take data security very seriously. All data is encrypted in transit and at rest using industry-standard encryption. We comply with GDPR, CCPA, and other privacy regulations. We never share your personal information with third parties without your explicit consent.

Do you offer two-factor authentication?

+

Yes, we offer two-factor authentication (2FA) for enhanced security. You can enable 2FA in your account settings. We support both SMS and authenticator apps like Google Authenticator and Authy. We strongly recommend enabling 2FA for all accounts.

Where is my data stored?

+

Your data is stored in secure, SOC 2 compliant data centers located in the United States and European Union. We use redundant storage and backup systems to ensure your data is always safe and accessible. You can choose your preferred data center region during account setup.

Do you offer customer support?

+

Absolutely! We offer 24/7 customer support through live chat, email, and phone. Our support team is always ready to help you with any questions or issues you might have. We also have an extensive knowledge base and video tutorials available.

What are your support hours?

+

Our support team is available 24/7/365. Live chat and phone support are available during business hours (9 AM - 6 PM EST), while email support is available around the clock. Premium plan subscribers get priority support with faster response times.

How do I report a bug or request a feature?

+

You can report bugs or request new features through our support portal. We track all requests and regularly update our platform based on user feedback. You can also vote on feature requests from other users to help us prioritize development.

Why aren’t my popup changes showing on the site?

+

Q: I updated my popup settings, but I don’t see any changes on my site. Why?
A: Your settings were saved to the database, but sometimes your browser or site cache is still showing an older version of the page. That’s why it looks like your changes didn’t apply.

Do a hard refresh on your browser:

Windows: Ctrl + F5
macOS: Cmd + Shift + R

When I update the popup after editing, it doesn’t seem to save my changes.

+

Your changes are being saved and applied successfully. However, they may not appear immediately due to browser or cache delay.
Please refresh your page (or clear your browser cache if needed) to see the updated version of your pop-up.

Why are two licenses included in the bundle?

+

We offer two licenses in a single bundle for practical and user-friendly reasons.
When developers or businesses purchase our product, they often need to install it in two different environments:

Staging / Testing Site – used for configuration, testing, and updates before going live.
Production / Live Site – used for the actual public or client-facing version.

By providing two licenses, users can freely use the product on both environments without purchasing an additional license just for testing purposes. This ensures smooth development, deployment, and maintenance workflows.

FAQ